Privacy Policy | Synap Connect Core

1. Data Controller Identification

Synap Connect Core Co., Ltd. ("we", "us", "our") acts as the Data Controller responsible for the collection and processing of your personal data under the Thailand Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and applicable international privacy frameworks.

Registered Address: 84/3 Charoen Prathet Soi 6, T. Chang Khlan, A. Mueang Chiang Mai, Chiang Mai 50000.
Direct Telephone: 053-418-732
Data Protection Inquiries: info@synap-connectcore.click

2. Categories of Information We Collect

We collect personal information necessary to deliver and manage our technical analysis education programs:

Identity & Contact Details: Full name, email address, telephone number, and residential country.
Educational Profile: Selected training program (e.g., Candlestick Reading Bootcamp), prior charting experience level, and preferred mode of attendance (Chiang Mai Studio vs. Virtual Studio).
Academic Submissions: Annotated charts, diagnostic baseline exercises, and practice journal entries submitted for instructor review.
Technical Metadata: IP address, browser type, and anonymous aggregate page engagement metrics collected via privacy-conscious analytics.

3. Purpose and Legal Basis for Processing

We process your personal data under lawful bases provided by the Thailand PDPA:

Contractual Performance: Processing registration requests, confirming cohort seating, managing classroom access, delivering instructional materials, and issuing graduation certificates.
Legitimate Interests: Improving curriculum quality, optimizing class scheduling, and securing our virtual classroom infrastructure.
Consent: Sending voluntary technical market journal updates and alumni event notices (you may revoke consent at any time).
Legal Compliance: Meeting accounting, tax, and corporate governance requirements under Thai law.

4. Data Retention Periods

We retain personal data only for the duration necessary to fulfill the purposes outlined in this policy:

Student Academic Records: Retained for 5 years following course completion to maintain alumni recording archives and verify completion credentials.
Inquiry & Consultation Leads: Retained for 12 months before systematic deletion if no enrollment occurs.
Financial & Invoice Records: Retained for 7 years in compliance with Thai statutory accounting obligations.

5. Your Rights as a Data Subject

Under the Thailand PDPA, you possess the following rights regarding your personal information:

Right of Access: Request a copy of personal information we hold about you.
Right to Rectification: Request correction of incomplete, inaccurate, or outdated data.
Right to Erasure: Request deletion of your personal data where statutory retention grounds no longer apply.
Right to Restrict Processing: Request temporary suspension of data processing under specific circumstances.
Right to Data Portability: Request transmission of your personal information in a structured, commonly used machine-readable format.
Right to Withdraw Consent: Revoke consent previously granted for marketing communications.

6. International Data Transfers & Security Safeguards

When technical systems or virtual streaming infrastructure involve servers outside Thailand, we ensure adequate cross-border data protection safeguards, including standard contractual clauses and encryption in transit and at rest.

7. Exercising Your Privacy Rights

To exercise any of your data rights or to submit a privacy inquiry, please email our Data Protection Officer at info@synap-connectcore.click or write to:

Data Protection Officer
Synap Connect Core Co., Ltd.
84/3 Charoen Prathet Soi 6, T. Chang Khlan, A. Mueang Chiang Mai, Chiang Mai 50000
Phone: 053-418-732